(Source: CnEVPost)
As Tesla's dispute with a female owner remains unresolved, the US electric car company appears to be working to improve its service to mitigate the impact of possible similar incidents in the future.
To give users the freedom to view back-end data about their vehicles, Tesla is currently developing an online information system platform, the Shanghai Securities News reported Thursday.
All Tesla owners will be able to query and access data of their vehicles, the report said, adding that the platform is expected to go live within the year.
On April 19, at the Tesla booth at the Shanghai Auto Show, the owner stood on top of her car wearing a T-shirt that could be translated as "Brake Failure" in protest, drawing widespread attention.
She was then forcibly carried out by staff and detained for five days for disturbing public order.
Previously, the woman's father was driving her car home when she was involved in a traffic accident, claiming that the car accelerated instead of slowing down while he was braking, causing him to rear-end multiple cars in front of him.
The local traffic police determined that Zhang's father was driving the vehicle illegally causing the accident and should be held fully responsible for the accident.
On March 9, the Zhengzhou market regulator in central China’s Henan province invited Tesla and the female owner to mediation, where the two parties disagreed and the mediation was unsuccessful. Zhang subsequently protested several times.
During her detention, on April 22, Tesla released to the media the driving data of the minute before the accident and made a written explanation. But the owner's family questioned the move as an infringement of her privacy and expressed disagreement with the data.
