has 6 models and has 3 models on the list with the highest satisfaction levels.

(Image credit: CnEVPost)

Consumer satisfaction with new energy vehicles (NEVs) has reached a new level, with the contribution of such models to all vehicle sales in China reaching about 30 percent.

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For the first time, Chinese consumers are more satisfied with NEVs than fuel vehicles, as the perceived quality of the former and the brand image continue to improve, the China Association for Quality (CAQ) said in a report released today.

On a scale of 100, the 2022 China NEV consumer satisfaction index score is 81, one point higher than the 80 for fuel vehicles, according to the report.

The consumer satisfaction index for battery electric vehicles (BEVs) scores 80, in line with the previous all-time high. Plug-in hybrid vehicles (PHEVs) have an all-time high consumer satisfaction index score of 81, up one point from 2021.

For the first time, consumer satisfaction levels for NEVs exceeded those for fuel vehicles, indicating that such models are showing a competitive advantage over fuel vehicles, according to the CAQ.

Some brands are leading in satisfaction, with six BYD models and three Nio models in the top satisfaction list, the CAQ said.

Perceived quality and continued improvement in brand image are the main reasons why consumer satisfaction levels for NEVs are overtaking those of fuel vehicles.

In 2022, the perceived quality of NEVs in China is 81 points, 0.7 points higher than that of fuel vehicles, an increase of 0.8 points year-on-year, and an improvement for the fifth consecutive year. The perceived quality of BEVs improved by 0.7 points year-on-year, and PHEVs improved by 1.6 points year-on-year.

The brand image of NEVs in China is 81.9 points, 0.5 points higher than fuel vehicles, and 1.3 points higher year-on-year, improving for 5 consecutive years. BEVs brand image improved by 1.2 points year-on-year, and PHEVs improved by 1.8 points year-on-year.

In addition, NEVs have comprehensive product quality and service quality advantages over fuel vehicles.

The quality and reliability satisfaction of NEVs in 2022 is 81.3 points, 1.3 points higher than that of fuel vehicles and 1.5 points higher year-on-year.

BEVs quality and reliability satisfaction score is 81.2, an increase of 1.4 points year-on-year, and PHEVs quality and reliability satisfaction score is 81.7, an increase of 1.7 points year-on-year.

The sales and service satisfaction of NEVs is 81 points, 3 points higher than that of fuel vehicles, and 3 points higher year-on-year.

As satisfaction continues to improve, consumers' expectations of NEVs increase and they become more critical of issues that arise during the experience, the CAQ said.

Notably, both the complaint rate and the number of failures per 100 new vehicles for NEV customers went higher.

The 2022 complaint rate for NEV users is 20 percent, up 5 percentage points year-on-year. BEVs are 21 percent, up 5 percentage points, and PHEVs are 19 percent, up 6 percentage points.

The number of failures per 100 new vehicles is 98, which is 9 less than that of fuel vehicles and 5 higher than that of fuel vehicles. The number of BEVs is 99, up 13 times year-on-year, and the number of PHEVs is 93, up 3 times year-on-year.

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Sedans with highest consumer satisfaction
AutomakerModelScore
Pure Electric Micro Sedans
LeapmotorT0380
SAIC-GM-WulingBaojun KiWi EV80
Chery New EnergyQQ Ice Cream79
SAIC-GM-WulingHongguang Mini EV79
Chery New EnergyLittle Ant78
ChanganBenben EV77
LetinMango77
SAIC Passenger CarsRoewe Clever76
JACSehol E10X76
PoccoDuoduo75
Pure Electric Small Sedans
BYDDolphin81
Great Wall MotorOra Good Cat80
Pure Electric Compact Sedans
SAIC Passenger CarsRoewe Ei581
SAIC VolkswagenID.381
BYDQin Plus EV80
GAC AionAion S80
XpengP580
BYDe279
Dongfeng AeolusE7076
Pure Electric Midsize and Mid-Large Sedan
BYDHan EV83
TeslaModel 382
XpengP781
Plug-in Hybrid Sedans
BMW BrillianceBMW 5 Series PHEV83
Beijing BenzMercedes-Benz E-Class PHEV83
BYDQin Plus DM81
BYDHan DM81
SAIC-VolkswagenPassat PHEV80
FAW-VolkswagenMagotan GTE79
SAIC-GMVELITE 678
SUVs with highest consumer satisfaction
AutomakerModelScore
Pure Electric Small SUVs
BYDYuan EV82
NetaNeta V80
Dongfeng New EnergyEX178
Pure Electric Compact SUVs
BYDSong EV82
SAIC-VolkswagenID.4 X82
XpengG382
FAW-VolkswagenID.4 CROZZ80
GAC AionAion Y80
NetaNeta U80
Pure Electric Mid-size SUVs
NioES682
NioEC682
BMW BrillianceiX381
TeslaModel Y81
Pure Electric Mid-large SUVs
NioES884
SAIC-VolkswagenID.6 X81
FAW-VolkswagenID.6 CROZZ80
Plug-in Hybrid SUVs
BYDSong DM82
BYDTang DM82
Li AutoLi ONE82
SAIC Passenger CarsRoewe eRX5 Plus80