NIO announced the launch of its used car business, NIO Certified, on January 3 to provide high-quality services to customers by operating official used cars in a self-managed way.
This business has undergone six months of trial operation, and NIO will invest RMB 3 billion ($460 million) to promote its development.
According to the business, the two-year-old NIO ES8 retains nearly 70% of its value, exceeding the BMW X5, Audi Q7, and Mercedes-Benz GLE.
NIO said that as of December 31, 2020, the total number of NIO users reached 75,641, with a total mileage of nearly 1.4 billion kilometers, and many of them already have a demand for vehicle replacement.
To meet this demand, NIO has established a nationwide used car business network to provide vehicle inspection, appraisal, acquisition, and sale services.
In the used car acquisition segment, NIO will provide users with highly competitive market prices and efficient appraisal and quotation services to ensure convenient transactions and quick deals.
In the sales process, NIO has set strict quality control standards to provide users with exclusive service guarantees and official rights and interests: all official used cars have undergone 286 special tests for new energy models, and with the help of the full amount of car data analysis, the official used car condition information is transparent and traceable.
NIO provides original spare parts for officially used vehicles and guarantees high-quality delivery of vehicles through SONAX vehicle refurbishment technology and software and hardware upgrades.
At the same time, NIO's innovative battery swap mode guarantees the health of the battery within the service operation network. All NIO customers can share the same healthy battery, and the battery swap model helps to eliminate the concern of battery degradation of used electric vehicles.
NIO provides a 7-day return service for used car consumers. After purchase, NIO official used car users can enjoy 1 year or 30,000 km original extended warranty, free 7kW home charging pile, free lifetime roadside assistance, free lifetime car networking, and BaaS battery rental service.
At the same time, NIO also launched official re-purchase benefits, users will receive re-purchase points, NIO value rewards, 60% discount on battery upgrade benefits, power exchange benefits transfer, ES8 Founding Edition user status renewal, as well as NIO Pilot and autonomous driving discount benefits to ensure that existing users purchase a car without worry.