GAC Nio CEO Liao Bing said on Weibo on Thursday that his company would challenge the industry's toughest service promises and asked everyone to witness it.
The poster he posted said that there are many service promises from peers, but few of them can be fulfilled in the end.
GAC Nio promised to "return within 7 days", " first pay, then return within 60 days in case of major quality problems", " ensure 60% of the residual value within 3 years".
(Automatic translation of the Weibo page.)
However, as of now, GAC Nio has not yet announced the specific details.
This is not the first time GAC Nio makes similar promises.
In October this year, the company publicly promised to pay for the entire vehicle if the battery caught fire without notifying CATL, the battery supplier. The company also advocated at the time that car companies using CATL batteries should follow suit.
However, due to the nature of ternary lithium batteries, which are prone to thermal runaway, GAC Nio's promise caused a lot of controversy.
Shortly after the promise was issued, GAC Nio issued an apology statement, saying that it should not have rashly initiated all auto companies using new energy batteries in the industry to jointly promise to fully compensate for the whole vehicle without thorough consideration.
The previous promise of full compensation for the entire vehicle was only GAC Nio's promise to its own customers, and did not involve any friends or suppliers, the company said.
GAC Nio was established in April 2018 and is jointly funded by GAC Group, GAC New Energy, Nio Auto and Nio Fund.
GAC Nio currently has only one model under its umbrella, the Hycan 007, with a subsidized price range of RMB 259,800 - RMB 400,000. the NEDC range is 523-643km.
