In response to some Chinese Model 3 owners claim that Tesla uses older versions of vehicle controller model of the China-made Model 3, Tesla today apologized and said it would replace the part for free.
Tesla said that Tesla China had learnt that some upgraded models of China-made standard range Model 3 owners reported that their vehicle controller hardware codes are inconsistent with the environmental protection information on the on-vehicle list. In this regard, they understand consumers' moods and highly value the matter.
Tesla China specifically stated the following:
Tesla's Shanghai Super Factory resumed production on February 10. During the period based on the supply chain conditions, some of the standard battery life upgrade model 3 installed hardware is HW2.5.
With the restoration of production capacity and supply chain, we will continue to provide HW3.0 free replacement service for owners of controller hardware for HW2.5 China-manufactured upgraded version Model 3 as planned.
Users who require replacement, please make an appointment through Tesla Service Center, please be patient.
At this stage, if there is no optional FSD function, there is basically no difference between the driving experience and safety of the Model 3 models using HW2.5 and Model 3 models using HW3.0.
For all customers who choose FSD, we have installed HW3.0 hardware.
Tesla also stated:
Our original intention is to provide products to everyone as soon as possible under the premise of meeting consumer safety and use requirements.
We apologize and understand the troubles of some car owners who love Tesla. Under the current situation, we are also actively taking various measures to ensure timely supply chain and delivery.
We will continue to listen carefully to the suggestions of consumers, and every voice of yours will help us provide better services and products for consumers. Thanks again to all car owners for their love, support and understanding of Tesla.
CnTechPost reported on Monday that when a group of car owners obtained the China-made Model 3s, rumors that the cars' installed hardware did not match the information reported by Tesla were reported on the Internet.
After initial control of the new coronavirus epidemic, Tesla's Shanghai plant has resumed work for more than 20 days. However, recently, suspected owners posted on the Internet that the vehicle hardware model and description do not match.
These posts stated that when they inspected the vehicle, they found that the vehicle controller model of the China-made Model 3 they purchased was Hardware 2.5 (1483112), which is not consistent with the actual installation of Hardware 3.0 (1462554) as described in the information on the "Environmental Information for Electric Vehicles" list.
Tesla accused of using hardware with lower capabilities than claimed in China-cnTechPost
Some netizens who claim to be owners of China-made Model 3 said that in fact, the hardware of the car is version 2.5.
However, in the "Environmental Information on Electric Vehicles" list, the vehicle control unit displays the latest version 3.0.
At present, it is not yet possible to confirm that the hardware model photos provided by the above netizens belong to the same model as the "On-board List".
It is worth mentioning that Tesla (Shanghai) Co., Ltd. has stated in the “Onboard List” that the company is responsible for the authenticity, accuracy, timeliness and completeness of all the contents of the list.
